Ordering And Return Policy
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| Returns- Accessories If you are not satisfied with your Accessory Product (other than exceptions such as firearms, electronic devices, optics etc.), you may return it within 10 days for a full refund, less shipping costs (and fees) and restocking fees (20% minimum restocking fee*). Item must be unused and in 100% original condition with all labels and papers intact. You must have a 'Return Authorization Number' (RMA) before returning the item. Contact us by phone or email for an RMA- BEFORE YOU RETURN THE PRODUCT! Email: sales@southern-ammo.com Email: admin@southern-ammo.com Accessories include (but are not limited to): Holsters & Belts Knives Cleaning Supplies Firearm Add-Ons *Restocking fees: You will be charged for restocking fees if the item has been opened, if paper or instructions are missing, if the packaging has been damaged, if any parts are missing, if the product has been marked or scratched or has any signs of use. The minimum re-stock charge is 20% of the total, and may be more than 20% if warranted. Left Handed Items are special order items, and are not returnable. Left Handed Orders May Not Be Cancelled. |
| Returns- Electronic Devices & Hearing Protectors Electronic Devices, Hearing Protectors, Lasers, Rangefinders, Lights and other electronic devices are covered by the manufacturer, and must be returned to the manufacturer for repair or replacement. No refunds or returns are accepted. We only carry Electronic Devices that are covered under warranty by a reputable manufacturer. Please consult your owner’s manual for warranty information, or call us for instructions. |
| Price Changes All prices are subject to change without notice. However, we will attempt to contact you if prices change, before we ship. This applies to all items, including special orders and backorders. Due to the special nature of some items, exact prices are not known until delivery is made to us. We reserve all rights of final pricing. Many items with a long leadtime may change in price over time, there is no guarantee that we will be able to ship at the ordered price if the manufacturer changes the price to us, although we do strive to keep your price the same. |
| Southern-Ammo Errors Incorrect items: If a product is not the product that you ordered, Impact will either replace the product or give you a full refund if returned within 10 days of receipt. Impact cannot replace products that have been used, unless they are covered under the manufacturer's warranty, you will send these items directly to the manufacturer for replacement. Note: We do not accept refunds on scopes, binoculars, flashlights, software, DVD’s or hearing protectors. Special Order Items may not be returned |
| Firearm Orders Firearm Orders are Non-Returnable. Manufacturer Warranty & Service: Damaged or Faulty Firearms Must Be Sent Directly to the Manufacturer for repair or adjustment. We will not ship firearms directly to you. They will be sent to your local FFL (Federal Firearms License) Dealer, who will then perform any background checks and paperwork required in your state/locality. We have a large database of dealers in the US that we can refer you to. We do not ship firearms to non-FFL holders. This is federal law. It is your responsibility to contact the FFL Dealer to make sure of their policies, procedures, and any applicable fees they might charge. Nearly all dealers will accept a transfer for you. They will perform all the required background checks and paperwork for your area, and charge a transfer fee of around $25.00 - $50.00. If we already have your dealer's license (FFL) on file, there is no need to resend it with each order. Please note, as of 2/1/05 it is now legal for us to accept a faxed or scanned e-mail copy of your dealer's signed license! This is much faster than mailing it. For Firearm Purchases Please e-mail scanned copies of FFL to: admin@southern-ammo.com It is important to make sure that your name or order number is with the dealer's license so that we know to apply it to your order. |
| No Firearms Sales To California, New York or Massachusetts No Ammo Sales To Alaska, Hawaii or Massachusetts |
| Shipping & Handling We will normally ship to you within 3-5 days unless an item is out of stock. You may email our Sales Department at sales@southern-ammo.com for approximate lead times. Please note that all lead time are estimates. Please also note that some items are unique, hard to obtain, or one-of-a-kind, so Impact reserves the right to cancel your order should an item not be available to ship. Note, we do not guarantee that boxes and cases will arrive intact (damaged goods are reported to the carrier). We do insure the contents against loss and damage. We will not charge your credit card until your product ships, except for certain special orders. We normally will ship FedEx Ground and US POSTAL. If you need faster shipment, we can ship 2nd Day or Next Day for an extra charge. Alaska and Hawaii residents- your order MUST ship 2nd day or faster. Products that have free shipping only applies to the lower 48 states. NOTE: We make every effort to get your order shipped as fast as possible. In some circumstances, especially during sales and after weekends, we may not get your order shipped in the time specified. Please rest assured that we will ship your item as soon as we can. |
| All Handguns Must Be Delivered Next Day Air No Exceptions |